Kako odabrati pravu tvrtku za HVAC koja će odgovarati vašim potrebama
Kada je riječ o održavanju sustava klimatizacije i grijanja u vašem domu, imati pravog partnera čini razliku. Općenito, HVAC tvrtke imaju različite načine da se istaknu na tržištu. Neki napreduju radeći puno promidžbe i fokusirajući se na količinsku prodaju. Drugi daju prioritet trajnim, smislenim odnosima, tako da mogu dati prioritet kvalitetnoj, personaliziranoj usluzi. Obje vrste tvrtki mogu instalirati, popraviti i održavati vaš klima uređaj i grijač, ali koji su ustupci i koju biste vrstu tvrtke trebali izabrati?
Kako personalizirana pozornost doista izgleda
Ako tražite uslugu tipa concierge, manja tvrtka u obiteljskom vlasništvu mogla bi biti pravi izbor. Pripazite da stvarno slušaju vaše potrebe i želje. Vjerojatno nećete razgovarati s prodajnim predstavnikom; razgovarat ćete s vlasnikom koji instalira i popravlja opremu i vodi posao. Dobit ćete njihovu osobnu pažnju i stručno mišljenje o tome kako uštedjeti novac, kako odabrati opremu veće učinkovitosti, u koje tehnologije ulagati, a koje izbjegavati te kako odlučiti hoćete li popraviti ili kupiti novu opremu. Oni vam mogu pomoći u snalaženju u opcijama jamstva, podnošenju jamstva proizvođača opreme i dodatnog produljenog jamstva za rad. Možda će trebati više vremena, ali ova vrsta prilagođene usluge ima za cilj zadovoljiti vaše potrebe predstavljanjem opcija i davanjem informacija koje su vam potrebne kako biste mogli donijeti informiranu odluku o tome što želite učiniti. Ako razgovarate s tvrtkom i čini se da su agresivni ili uvijek savjetuju zamjenu, možda više gledaju na svoje prodajne kvote, a ne na vaš džeparac.
Zašto su citati preko telefona rizični
Tvrtke HVAC koje posluju uz proviziju ili se oslanjaju na količinsku prodaju gotovo uvijek savjetuju zamjenu. They do this because it’s the easiest solution between point A and B. It’s not always the best solution for the customer, it’s almost never the cheapest, and it can be less environmentally friendly and wasteful, too. On the other hand, smaller firms like to take the time to find out what your needs are first. Do you need new equipment or can it be repaired? Is your air conditioning equipment sized correctly? Are you having any persistent comfort problems in certain areas of your house now? How long will you be staying in your house? Do you rent or own? Answers to these questions can lead HVAC firms to offer different solutions.
If new equipment is the decision, we like to give a thorough, interactive estimate with multiple options including photos and model number of the equipment, energy efficiency ratings, warranty information, and hyperlinks to the manufacturer’s specifications page. This way customers have the time to consider the options, look at more information online, ask the questions that come up, and not feel pressured. The best time to do this is in the off-season when the weather is cooler.
Beware of generic bids from other firms that don’t specify the details and scrutinize bids other firms may give you over the phone. Over the years, we have heard stories from customers about “bait-and-switch” tactics. Customers told us they thought they were getting medium- or premium-level equipment but instead they received entry-level equipment. A thorough quote can help make that entire process transparent but it normally cannot be done over the phone. We like to visit the home and with the homeowner and see the equipment to make sure the HVAC system we specify is right for the job. In the end, it makes for more seamless transaction.
Partnerships That Last
Smaller firms thrive on long-term relationships. This is why it pays for them to educate customers, listen for what they need, educate them on the choices and then let them decide about what HVAC equipment options will work best for their situation and budget. The company you choose should be able to tell you if they operate on commission or if they offer flat-rate pricing. Those that operate on commission are going to be incentivized to prioritize sales. Knowing that in advance can be helpful. Flat-rate pricing on the other hand refers to pricing based on national book-rates. It makes pricing an installation or repair easier and it incentivizes efficiencies. Terry’s A/C and Heating, which is a smaller, family-owned company, wants to keep its customers for life which is why we are dedicated to ensuring the longevity of your HVAC system whether we are installing, servicing, or providing maintenance.
Call Us for a Quote or Advice
If you live on the West side of Houston, Sugar Land, Katy or Richmond and are looking for an HVAC partner for the long-term, call Rob Terry of Terry’s A/C and Heating at 281-495-7830 . A Carrier Factory-Authorized Dealer and family-owned business, we have been serving multi-generations of families in the Houston area to keep them comfortable all year long. Find out how we are different from other firms and what our customers say about our service. We welcome your referrals and would be honored to earn your business.